Frequently Asked Questions

Questions? We’ve got answers! Our FAQ will provide insights on the most common questions asked about our services.

Frequently Asked Questions

We specialize in retrieving a wide range of records essential for legal and insurance agencies, including:

  • Medical and Radiology Records: Crucial for healthcare-related legal cases.
  • Billing and Insurance Documents: Important for claims and dispute resolution.
  • Workers’ Compensation and Employment Records: Key for workplace injury and labor dispute cases.
  • Financial and Personnel Records: Vital for financial disputes and employee relations.

Our expertise ensures that we handle both physical and digital records with a strong adherence to legal standards and privacy regulations, providing reliable and efficient service tailored to meet your needs.

On average, our record retrieval process takes about 18 business days. This timeframe can vary depending on the complexity and location of the records requested. We strive to expedite requests whenever possible and keep you updated throughout the process.

Yes, we are equipped to handle urgent or expedited record requests. Our team prioritizes these requests to ensure faster processing and delivery. Please inform us at the time of your order if you need expedited service, and we will do everything possible to meet your required timeline.

We ensure the accuracy and completeness of retrieved records through a rigorous verification process. Our team of specialists reviews each record before delivery. We also utilize advanced tracking and quality control systems throughout the retrieval process to maintain the highest standards of data integrity.

Yes, our services are designed to integrate smoothly with a variety of case management and record-keeping systems, including utilizing popular platforms like NetDocuments and Ambra through our record retrieval platform Nimbus. This compatibility ensures that you can easily import and manage retrieved records within your existing workflow, maintaining efficiency and continuity.

We offer the flexibility of delivering records in both digital and physical formats. You can choose digital delivery for faster access and easier integration with their systems, or opt for physical copies where required for compliance or preference.

Alongside our records retrieval services, we provide essential support such as secure file sharing with involved parties, document redaction, file organization, exhibit preparation, and binder assembly. We also offer copying services and handle other administrative tasks as requested, all designed to streamline your process and enhance case management for legal and insurance professionals.

You can easily track the status of your record retrieval request through our client portal. We provide real-time updates and notifications about any changes or developments related to your case. This system ensures that you are always informed quickly and efficiently, keeping you up-to-date on the progress of your request.

No, we do not require any signup fees or contractual commitments to begin using our services. We strive to make our process as accessible and straightforward as possible, allowing you to start with us at your convenience without any upfront costs.

iCopy Legal stands out in the records retrieval industry because we were founded by attorneys specifically to serve the needs of legal professionals and insurance carriers. Our focused approach ensures we excel in records retrieval without the distraction of a large range of other services. Key differentiators include:

  • Specialized Staff: Our team is always ready to assist, with dedicated personnel assigned to each client firm to ensure personalized service and to make sure that details don’t fall through the cracks.
  • Efficient Turnaround: We boast an average 18 business day turnaround for record retrieval, coupled with instant alerts when records are available.
  • Custom-Built Platform: Our platform Nimbus, is tailored for records retrieval and integrates seamlessly with leading systems like NetDocs and Ambra, offering the best digital experience available.
  • Security and Expertise: We maintain rigorous security standards to protect sensitive information including Soc2 Type II and HIPAA Compliance. 

Ultimately, it’s our expert staff who truly set us apart, providing knowledgeable and dedicated support tailored to you.

Getting started with iCopy Legal is straightforward and personalized. First, you’ll meet our dedicated team who will guide you through a quick walkthrough of our platform Nimbus. During this initial meeting, we’ll discuss your specific preferences and requirements, ensuring you feel comfortable and confident with our team and the tools we provide. This process is designed to make your transition smooth and tailored to your needs.

Once you join iCopy Legal, you’ll be supported by a dedicated team assigned specifically to your firm. This team is always just a call or email away, ready to assist you with any questions, fulfill your needs, or expedite requests when you’re facing tight deadlines. Our goal is to ensure you have continuous, personalized support so you can focus on your case without hassle.

At iCopy Legal, we prioritize the security of your data with rigorous compliance standards. Our platform, Nimbus, is SOC 2 Type II certified and adheres to HIPAA guidelines, ensuring that all client data is handled with the highest level of security and confidentiality. These standards reflect our commitment to protecting sensitive information and maintaining trust in our services.

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